Shipping policy
/* Shipping Policy Styles */
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color: #333;
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margin-bottom: 10px;
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margin-top: 25px;
margin-bottom: 15px;
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margin-bottom: 15px;
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margin-bottom: 25px;
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Shipping Policy
Last Updated: April 24, 2026
We are committed to making every delivery process clear and reliable. Below is our global shipping process, shipping rates, and related policies:
⏱️ Shipping Rates & Time
1. Shipping Rates
The system will automatically calculate the shipping cost at checkout based on your delivery address:
| Shipping Area | Shipping Fee |
|---|---|
| United States, Canada, Europe, Southeast Asia | Free Shipping |
| Rest of the World | $5.99 |
2. Shipping Time
| Process Stage | Estimated Time | Additional Information |
|---|---|---|
| Order Processing | 1-4 business days | Processed Monday-Friday. Orders placed before 5:00 PM (CST) will strive for same-day processing. |
| Transit Time | 7-12 business days | Actual transit time varies by destination country/region. |
| Estimated Delivery | 8-16 business days | Estimated Delivery = Processing Time + Transit Time. |
🌍 Shipping Destinations & Methods
- Global Shipping: We offer worldwide shipping. (Note: Currently, we do not ship to PO Boxes, APO, FPO, or DPO addresses.)
- Carriers: We partner with reputable logistics companies such as DHL, USPS, UPS, and FedEx. Our system will automatically match the most efficient delivery method based on your destination and package size.
🔍 Order Tracking
- Once your order is shipped, you will receive a confirmation email containing your tracking number.
- Tracking numbers typically become active within 24 hours after shipping; carrier status updates may take 48-72 hours.
🛠️ Exceptions & After-Sales
- Order Cancellations: Orders can be canceled for a full refund anytime before shipping. Once shipped, orders cannot be canceled; you will need to request a return according to our Return Policy after receiving the package.
- Missing Items: If there are items missing from your package, please contact us within 7 days of receipt with your order number and photos of the package. Upon verification, we will issue a replacement or refund.
- Delays or Loss: If your package does not arrive within the estimated time, please contact customer service to investigate. If the package is confirmed lost in transit, we will offer a free replacement or a full refund.
💰 Duties & Taxes
- Customs & Import Duties: International orders may incur import duties or taxes levied by the destination country/region. These fees are determined by customs and must be borne by the customer. We recommend consulting your local customs office for details before placing an order.
- Sales Tax: We do not charge additional sales tax on orders.
📞 Contact Us
If you have any questions about our shipping policy or need assistance with your order, please feel free to contact our customer service team. We will get back to you as soon as possible!
Customer Service Email: harvilon@harvilon.com