Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must be in the exact same condition that you received it:

• Unworn or unused

• With all original tags attached

• In its original packaging

• Accompanied by the receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact our customer support team at harvilon@harvilon.com.

If your return is accepted, we will provide you with a return shipping label, along with detailed instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.

Authorized returns must be shipped to our facility at the following address: Build 9, ZhongSheng Science Park, Longgang District, Shenzhen, China, 518100

You can always contact us with any return-related questions at harvilon@harvilon.com.

3. Damages and Order Issues

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right as quickly as possible.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Note: Unfortunately, we cannot accept returns on sale items or gift cards.

5. Exchanges

The fastest way to ensure you get the exact item you want is to return the item you have. Once the return is accepted and processed, you can make a separate purchase for the new item.

6. European Union 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

7. Refunds processing

We will notify you once we have received and inspected your return, and let you know if the refund was approved.

• If approved, you will automatically be refunded on your original payment method within 10 business days.

• Please remember it can take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you have not received your funds, please contact us promptly at harvilon@harvilon.com.